Desktop Support Technician in St. Louis, Missouri
We are looking for a skilled and knowledgeable Desktop Support Technician to join our team!
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Job Description
- Provide first contact point via email and telephone for all internal system/technology problems
- Provide first contact point support for Microsoft Dynamics AX ERP application
- Maintain information on open incidents and regularly communicate status to all affected parties
- Provide support/maintenance for existing John Henry Foster applications
- Deploy and configure new computers, tablets, and phones as needed
- Install new applications/software or reinstall existing applications/software on computers, tablets, and phones as needed
- Complete all project and maintenance related tasks on time as assigned by management
- Perform all other duties as assigned
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What we look for:
- Associates degree in related discipline or equivalent combination of education and experience
- Prior experience with Microsoft Dynamics AX and/or helpdesk ticketing system (Spiceworks or Track-It) is a plus
- Excellent customer service, time management, and multi-tasking skills